Service Excellence Guaranteed.
24/7 Technical Support: Your network environment is in secure hands with our round-the-clock Technical Support Team. Located in centres of excellence worldwide, our experts are always available to assist you, ensuring reliable and seamless service.
Solution Monitoring & Incident Management: ITGL takes full responsibility for your service, monitoring alarms and threshold-based notifications. Our dedicated team will swiftly identify and address any issues, implementing effective solutions or workarounds to maintain your business as usual.
Technical Consultancy: For any technical queries or advice on new features, our seasoned experts are at your disposal. We're here to provide the knowledge you need to maximise your service benefits.
Unlimited Network Adjustments: Enjoy the flexibility of unlimited moves, adds, and changes to adapt to evolving requirements and features, ensuring your network continues to meet your business needs.
Scheduled Works Notifications & Managed Upgrades: Our team will keep you informed about any key service-impacting events, including scheduled maintenance upgrades and patches. We also offer controlled management of software versions to meet your specific needs or compliance purposes.
Licence Management: ITGL will oversee your Cisco Meraki license subscriptions, ensuring full coverage and compliance, and preventing any disruption to your service.
System Health Checks: We provide regular health check reports summarising the status of your service. Our team will also advise on any recommended remediation to ensure the continued health and performance of your network.
Service Transition Support: ITGL ensures a smooth transition for your new service, providing comprehensive information about service operations and expectations, ensuring a seamless handover.